The Headmasters Strategy to Improve Civil Servants Work Performance (Administration Department) in Pringgasela High School, East Lombok-NTB
DOI:
https://doi.org/10.21776/ub.jpas.2021.006.02.6Keywords:
headmaster’s strategy, civil servant, work performanceAbstract
This study aims to determine the headmaster's strategy to improve the work performance of Civil servant [administration department] at Pringgasela Senior High School. This research used the descriptive qualitative research method. The data in this study were obtained from interviews with informants and documentation. The data analysis was carried out in the following steps: data collection, data reduction, data presentation and drawing conclusions or verification (Miles and Huberman, 2014: 20). The results of this study stated that the headmaster's strategy to improve the work performance of civil servants in the administration department: Making disciplinary rules about working hours that must be on time. Building a spirit of togetherness through civil servants’ friends, superiors and subordinates, as well as communication, intimacy and mutual respect. Providing role models for all civil servants. The results of the headmaster's strategy show the work performance of civil servants [administration department] is classified good in providing services, however they have not provided satisfaction to: teachers, students or other related parties. As for the constraints faced when performing performance in providing services, by the Administrative Apparatus such as the lack of responsiveness of the Administrative Apparatus in understanding consumer psychology, the large amount of workload that is carried out in a little bit of time and the supporting infrastructure is inadequate and lack of personel.
References
Alewine, T.C. (2002). Penilaian Kinerja dan Standar Kinerja. PT. Alex Media Komputindo
Bryson, J.M. (1995). Perencanaan Strategis Bagi Organisasi Sosial. Pustaka Pelajar
Dwiyanto, A. (1995). Kinerja Organisasi Publik Kebijakan dan Penerapannya (Makalah), Fisipol UGM.
Herdiansyah, H. (2011). Kualitas Pelayanan Publik. Gaya Media.
Keban T. J. (1995), Capcity Building Sebagai Pra Kondisi dan Langkah Strategis Bagi Perwujudan Otonomi Daerah di Indonesia, JKAP 3(2) 5-19.
Miles, M.B., Hubberman, M. & Saldana, J. (2014). Qualitative Data Analysis: A Methods Sourcebook. Sage Publications.
Moleong, L.J. (2000). Metode Penelitian Kualitatif. Remaja Rosda Karya.
Nawawi, H. (2000). Manajemen Strategi Organisai Non-Profit Bidang pemerintahan, Gajahmada University Press.
Siagian, S.P. (2003). Manajemen Stratejik. PT. Bumi Aksara.
Wahjosumidjo (2005). Kepemimpinan Kepala Sekolah. Raja Grafindo Persada.
Downloads
Published
Issue
Section
License
Copyright (c) 2021 JPAS (Journal of Public Administration Studies)
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright Statement
Authors who publish with JPAS agree to the following terms:
(1). Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
(2). Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
(3). Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
Permissions and reuse
For authors
Authors may use their own articles for the following non-commercial purposes without asking our permission (and subject only to acknowledging first publication in JPAS and giving a full reference or web link, as appropriate).
(1). Posting a pdf of their own article on their own personal or institutional website, for which no charge for access is made.
(2). Making a reasonable number of copies for personal or non commercial professional use.
This includes the contributors own teaching purposes.
(1). Republishing part or all of the article in a book or other publication edited by the author (except for multiple contributions in the same book or publication, for which permission needs to be sought.
(2). Using individual figures or tables or extracts of text (up to 300 words) in other publications published by a third party.
(3). Using the article in a course pack or compilation (whether paper or electronic) in the authors institution. This does not apply if a commercial charge is made for the compilation or training programme.
For third parties
All articles published by JPAS are published by default as open access.