The Effect of Quality of Work Life (QWL) on Job Satisfaction and Organization Citizenship Behavior (OCB) (A Study of Nurse at Numerous Hospitals In Malang, Indonesia)

Ika Ruhana


Good QWL is needed by the organization, in order to achieve organizational goals and increase satisfaction for employees, n this study is job satisfaction and OCB for nurses.The purpuse of the study is to  analyse and describe the influence of QWL on job satisfaction, the effect of QWL on OCB and the effect of job satisfaction on OCB. This research was conducted in four general hospitals that have type A, B, C and D. The samples in this study were nurses in the four hospitals. Based on the sampling technique obtained a sample of 175 respondents. The main instrument in collecting data by distributing questionnaires. The general hospital that is the location of this study is the Saiful Anwar Regional General Hospital (RSSA) located in Malang City with type A, Persada Hospital located in Malang city with Type B, Karsa Husada General Hospital (RSUKH) in Batu City with Type C and Madinah Islamic Hospital in Kasembon Malang Regency with Type D. The analysis technique used was descriptive analysis and inferential analysis with GSCA. The results of the descriptive analysis showed that nurses' QWL was perceived as neutral by nurses. Job satisfaction was perceived as agreed by nurses and OCB responded in agreement by the nurse. The results of hypothesis testing using GSCA shows that QWL has a positive and significant effect on job satisfaction, QWL has a positive and significant effect on OCB and job satisfaction has a positive and significant effect on OCB. Advice that can be given to the hospital is to further improve the QWL of nurses, especially those relating to compensation indicators because compensation is perceived as neutral by nurses, especially with the provision of fair and adequate compensation. the hospital must pay more attention to working conditions especially related to a healthy physical environment. Satisfaction with payroll is perceived as neutral by nurses, especially related to satisfaction with the salary and benefits provided by the hospital. Satisfaction with promotion also needs to be improved again, especially with regard to promotion opportunities and the provision of information about promotion opportunities. Nurse OCB was perceived as agreed by the nurse.  Therefore OCB nurses are good, so they can be maintained or improved again.


quality of work life (QWL); job Satisfaction and Organization Citizenship Behavior (OCB)

Full Text:



Arif, A. & Chohan, A. (2012). How Job Satisfaction is Influencing the Organization Citizenship Behavior (OCB): a Study on Employees Working in Bangking Sector of Pakistan. Interdisciplinary Journal of Contemporary Reseach in Business. December, 4(8).

Bateman, T. S. & Organ, D. W. (1983). Job Satisfaction and the Good Soldier: the relatioship between affect and employee citizenship. The Academy of Management Journal, 26 (4), 587- 595

Evans, L. (2001). Delving deeper into morale, job satisfaction and motivation among education professionals: re-examining the leadership dimension’. Educational Management & Administration, 29 (3), 291-306

Gayathiri, R. & Ramakrishnan, L. (2013). Quality of Work Life – Linkage with Job Satisfaction and Performance. International Journal of Business and Management Invention, 2(1) pp. 01-08.

Hasanmoradi, N. (2011). Relationship between The Quality of Work Life and Job Satisfaction among The Teachers of Public and Non-Public School in Tehran. International Journal of Arts & Sciences, 4(25), 279-285.

Ivancevich, J.M., Kanopaske, R. & Matterson, M. T. (2007). Organizational Behavior and Management. Seven Edition. McGraw-Hill: New York.

Kashani, F.H. (2012). A Review on Relationship between Quality of Work Life and Organizational Citizenship Behavior (Case Study: An Iranian Company). J. Basic. Appl. Sci. Res., 2(9) pp. 9523-9531.

Kasraie, S., Parsa, S., Hassani, M. & Zadeh, A.G. (2014). The Relationship between Quality of Work Life, Job Stress, Job Satisfaction and Citizenship Behavior in Oshnaviyeh Hospital’s Staff. Patient Safety & Quality Improvement Journal, 2(1) pp. 1-5.

Lewis, D., Brazil, K., Krueger, P., Lohfeld, L. & Tjam, E. (2001). Extrinsic and Intrinsic Determinants of Quality of Work Life. Leadership in Health Service, 14(2) pp. 9-15.

Locke, E.A. (1976). The Nature and Causes of Job Satisfaction in M. D. Dunnette, Handbook of Industrial and Organizational Psychology, Chicago: Rand McNally College Publishing Company.

Majbel, A.A, Almsafir, M.K., Siron, R.S. & Alnaser, A.S. (2013). The Drivers of Quality of Working Life (QWL): A Critical Review. Australian Journal of Basic and Applied Sciences, 7(10) pp. 398-405.

Mohammad, J., Habib, F.Q. & Alias, M.A. (2011). Job Satisfaction and Organization Citizenship Behavior: An Empirical Study at Higher Learning Institution. Asian Academy of Management Journal, 16(2) pp. 149–165.

Muftah, H.A. & Lafi, H. (2011). Impact of QWL on employee satisfaction case of oil and gas industry in Qatar. Advances in Management & Applied Economics, 1(2) pp.107-134.

Murthy, R.K. (2014). Self-Efficacy, Work Engagement and Organizational Commitment . Global Journal of Multidisciplinary Studies, 3(6).

Nanjundeswaraswamy, T.S, & Swamy, D.R. (2013). Review of Literature on Quality of Work Life. International Journal for Quality Research, 7(2).

Neeta, B. (2013). Organizational Citizenship Behavior of Faculties in Private Engineering Colleges W.E.F Lucknow. IJMBS, 1(3).

Organ, DW. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, MA: Lexington Books.

Organ, D. W. & Ryan, K. (1995). A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behaviol. Personnel Psychology, 48(1) pp. 775–802

Spector, P. (1997). Job Satisfaction: Application, Assesment, Causes, and Consequences. Thousand Oaks, CA: Sage Publications

Sundaray, B.K., Sahoo, C.K. & Tripathy, S.K. (2013). Impact of Human Resource Interventions on Quality of Work Life: An Exploration. International Employment Relations Review, 19(1) pp. 68-86.

Swaminathan, S. & Jawahar, P. D. (2013). Job Satisfaction as predictor of Organization Citizenship Behavior: An Empirical Study. Global Journal of Business Reseach, 7(1).

Tabassum, A. (2012). Interrelations between Quality of Work Life Dimensions and Faculty Member Job Satisfaction in the Private Universities of Bangladesh. European Journal of Business and Management, 4(2).

Tehran, G.M., Abtahi, M.S. & Esmaeili, S. (2013). The Relationship between Organizational Citizenship Behavior and Performance of the Staff of Qazvin University of Medical Sciences and Health Services. International Journal of Academic Research in Business and Social Sciences, (3)9 pp. 2222-6990

Unal, O.F. (2013). Relationship between The Facets of Job Satisfaction and The Dimensions of Organization Citizenship Behavior: Mediating Role Of Organization Commitmen. Suleyman Demirel University. The Journal of Faculty of Economics and Administrative Sciences, 18(1) pp. 243-269.

Walton, R.A. (1973). Quality of Work Life: What is it? Sloan Management Review, Fall, pp. 11-21.



  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.