E-Government as Public Sector Innovation

Natasha Firdha Putri Amanda


Information and communication technologies (ICTs) have a critical role in public sector. The use of ICT in service innovation to citizens is known as e-government. E-government as public sector innovation presents a higher quality, cost-effective, government services and a better relationship between citizen and government. On the other hand study conducted by Lee (2009) show the implementation of e-government in many countries is not in line with expectations. The purpose of this paper is to discuss what factors influence the success of e-government as public sector innovation.

This research used systematic literature review method to conduct a brief selective review of CSF (critical success factors) in implementing e-government. The outcome of the finding there are several critical success factors (CSF) that influence e-government as public sector innovations consist of planning, organizational structure, organizational culture, policy, human resources, leadership, communication, coordination and collaboration, and awareness. Thus defining CSF especially in implementing e-government will help public organizations avoid the failure of e-government projects.


Information and Communication Technologies (ICTs); e-government; innovation; critical success factors


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DOI: http://dx.doi.org/10.21776/ub.jpas.2019.004.02.8


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